This page complements Security & Trust, which
covers application-level security controls, and Data Governance,
which covers ownership, storage, portability, and retention of customer data.
Infrastructure Model
Artu runs on managed, redundant cloud infrastructure. The application and API tier is stateless — all durable data lives in the managed database and object storage — so application instances can be redeployed or replaced without data loss. The database and object storage inherit the storage-level redundancy and automated backups of our managed cloud providers.Incident Detection and Response
Artu continuously monitors the health of the platform, with automated alerting to surface failures quickly. When an incident occurs, our team investigates and works to restore normal service, prioritizing the integrity of your data above all else. Because the application tier is stateless and your data is continuously backed up, service can typically be restored without data loss. For incidents that materially affect your service, we keep affected customers informed and communicate remediation steps through your support channel.Recovery Objectives
| Objective | Default target |
|---|---|
| RTO (Recovery Time Objective) — time to restore service | ≤ 24 hours, typically faster |
| RPO (Recovery Point Objective) — maximum potential data loss | ≤ 24 hours |
Backups & Data Retention
Your data is retained for the life of your account — the backup policy below
is separate and does not limit how long we store your data.